HERE TO HELP.
Frequently Asked Questions
About Birchberry
What is your mission?
Our mission is to design premium tools that make baking more joyful, rewarding, and fun for all home bakers! You can learn more on our about page.
What’s the meaning behind the name Birchberry?
Bakers learn and grow with every bake, sharing their creations with friends and family to bring together community. Birch trees do something similar—they lose their bark so they can grow stronger, and all trees grow close together for support. Berries add sweetness and color, just like bakers add love and creativity to everything they make. Together, Birchberry is about growing, sharing, and building meaningful connections.
What makes Birchberry different?
We're bakers too, so we understand baking is so much more than the final bake. We focus on the experience of baking to bring more joy to every Birchberry baker—not just the tools. We custom design our products to remove the stress and bring back the fun, connection, and creativity that baking should be about.
Would you describe Birchberry as just a baking tool brand?
Sure, we make things for your kitchen—but we’re not just a baking tool brand. Everything we do is rooted in bringing people together. It just so happens that one of the best and most authentic ways to connect is through something homemade, warm, and shared fresh from the oven.
Where are you located?
We're headquartered in sunny Jacksonville, FL, but ship to the entire continental U.S.
Will you be launching other products in the future?
Yes! Our rolling pin is just the beginning. We have so many ideas for tools that make baking easier, more beautiful, and more fun. Members of our email community will even get sneak peeks and the chance to share feedback as we develop them.
The Birchberry Adjustable Rolling Pin
What is the Birchberry Adjustable Rolling Pin?
It’s our very first product—and the one that started it all. We made the Birchberry Premium Adjustable Rolling Pin to make it easy to roll perfectly even dough every time, so you can skip the frustration and focus on the fun part…creating something beautiful and delicious to share.
It features five dough thickness rings with both inches and millimeters, a quick-swap ring system, and a 16” XL rolling area—all made with extra-thick, premium grade-A wood and high-quality, BPA-free materials. To learn more, check out our product page.
What thickness ring settings are included?
We have five sizes: 1/16”, 1/8”, 1/4”, 3/8”, and 1/2”. No additional tools needed—just twist off the end, snap on a new ring, and you’re ready to roll. Each ring adjusts the rolling pin to a specific dough thickness. Swap thickness rings in seconds to get consistent dough every time.
How do I attach and swap the thickness rings?
- Each thickness ring adjusts the rolling pin to a specific height, so when you roll you get a perfectly flat surface at the exact dough thickness needed for your recipe.
- Use our custom designed, quick-turn screw caps to lock the rings tightly in place. No additional tools needed—just twist off the end, snap on a new ring, and you’re ready to roll.
- We have five thickness ring sizes: 1/16”, 1/8”, 1/4”, 3/8”, and 1/2”.
What wood and materials are used?
The wooden pin is made from solid Grade-A beechwood with no glues or harsh chemicals. The thickness measurement rings are made from premium BPA-free plastic.
Does each rolling pin look exactly the same?
Because our rolling pins are made from natural beechwood, no two are exactly alike. You might see slight differences in color, grain, or pattern—that’s what makes each one unique and beautiful.
Can I use this for cookies, pastry, pizza, pies, etc.?
Absolutely! With its 16” XL rolling surface, you can easily roll anything—large sheets like pie and tart crusts, thick dough like scones and biscuits, or thin pasta and tortillas. Our personal favorite is sugar cookies. See our thickness ring guide to get inspired for your next recipe!
What size pie crusts and dough sheets can I roll with this pin?
The extra-long 16" wooden pin barrel handles 9" and 14" full pie and tart crusts in one pass. But this is also designed to easily roll full 16" long rectangular cinnamon roll dough sheets and full batch sugar cookie dough sheets. Get inspired for your next batch with our thickness ring guide.
How do I clean and care for my rolling pin?
To keep your rolling pin in top shape, hand wash it with warm water and mild soap, then dry it thoroughly. Avoid soaking it or putting it in the dishwasher. Every few months, rub a bit of food-safe mineral oil on the wood to keep it smooth and shiny.
Is this rolling pin suitable for both beginner and experienced home bakers?
Absolutely! We design everything with beginners in mind, while making sure experienced bakers love the quality and thoughtfulness too. If baking ever feels overwhelming, that’s actually why we started Birchberry. Instead of tools that make baking feel complicated or intimidating, we design products that make it easier—and a lot more fun.
Gifting & Gift Cards
Do you offer gift options or digital gift cards?
Yes! The Birchberry Adjustable Rolling Pin makes a wonderful gift for birthdays, holidays, or any occasion. We also offer digital gift cards that are delivered by email—perfect for last-minute gifts so your recipient can pick out exactly what they need.
How is my digital gift card delivered?
Gift cards are delivered by email immediately after purchase, or on a scheduled date of your choice if you check the "I want to send this as a gift" box on the gift card page. The email includes instructions on how to redeem the balance at checkout.
Can I include a personalized message or schedule the gift card for a future date?
Yes! Check the "I want to send this as a gift" box on the gift card page before adding the card to your cart. You can enter the recipient’s email address, name, a custom message, and choose the exact date you want the gift card emailed to them.
How do I redeem my gift card?
To redeem your gift card, enter the unique code from your email into the "Gift card or discount code" field during checkout and click Apply. The balance will automatically be deducted from your order total.
Can a gift card be used more than once?
Yep! If your total order amount is less than your gift card balance, any remaining balance stays on the card and can be used on future orders using the same code.
Can gift cards be used with discount codes or sales?
Yes! Because gift cards act as a form of payment, you can combine your gift card with sales, automatic discounts, or promotional codes at checkout.
Do your gift cards expire?
Nope! Our gift cards never expire, and there are no processing or maintenance fees.
What happens if I lose my gift card code?
If you lose or delete your gift card email, contact us with your order number and purchase email address, and we'll gladly resend it to you.
Orders & Shipping
Where do you ship?
Right now, we ship exclusively in the U.S.—and we proudly offer free shipping on all orders in the continental U.S. We’re hoping to expand internationally soon! See our shipping policy for more info.
If you're outside the U.S. and would love to see Birchberry in your area, drop us a note on our contact page to let us know where you're located.
What is your shipping policy and estimated delivery time?
We offer free standard shipping on orders within the continental U.S. Once placed, orders are processed within 1–3 business days. Delivery typically takes 3–7 business days depending on your location. As soon as your order ships, we’ll send a confirmation email with a tracking number so you can follow its journey to your doorstep. Read more on our shipping policy.
How can I track my order once it ships?
As soon as your order ships, we’ll email you a shipping confirmation with your tracking number and a link to follow your package. If you created an account, you can also find your orders and tracking anytime under My Account. Can’t find your shipping email? Check your spam or promotions folder, or send us a message on our contact page and we’ll help you track it down.
How do I get in touch with customer support?
We’re always happy to help! Send us a message on our contact page and we’ll get back to you as soon as we can. If your question is about an order, include your order number so we can help even faster.
Recipes & Community
Do you share recipes or thickness guides?
Yes! From holiday bakes to top-secret family recipes, we spotlight sweet and savory options to help inspire your next celebration, cozy night in, or weekend baking adventure. For all our recipes, head over to our recipe blog. Not sure which thickness ring to use? Our thickness ring guide shows what each size is best for, from cake pops to pie crust and pasta.
How can I stay in the loop?
Join our email list for behind-the-scenes updates and early access to new launches. We love hearing your stories and sharing what we’re building along the way too. You can also connect via Instagram, Facebook, TikTok, or YouTube, or write a message on our contact page.
Can I share my bakes or recipe ideas with you?
We'd love that! Seeing what you create in your kitchen is our favorite part of what we do. Feel free to send us your photos, Birchberry Adjustable Rolling Pin experiences, or recipe videos through our contact page, or tag us on Instagram @birchberry_co.
I want to start my own family traditions. Where do I begin?
Start simply and focus on bringing people together. Traditions are yours to shape—whether that means rolling out cinnamon rolls on a quiet weekend morning, baking seasonal sugar cookies, or gathering the family around the table for a classic Sunday dinner after a long, restful morning together.
The secret to a great tradition is creating a routine everyone looks forward to. Pick a seasonal pattern or find a favorite recipe, invite your loved ones into the kitchen to help roll out the dough, and enjoy the moment. We design our tools to take the stress and guesswork out of baking so you can focus on creating beautiful bakes and lasting memories with the people who matter most.
- Choosing a selection results in a full page refresh.