Refund policy

Returns & Refunds

We have a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. You will also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us by submitting a form on our contact page contact page. If your return is accepted, we’ll provide instructions on how and where to send your package. Please note, a $10 return shipping fee will be deducted from your refund amount. Items sent back without prior authorization will not be accepted.

For any questions regarding returns, please reach out by submitting a form on our contact page.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we've received and inspected your returned item and inform you whether your refund has been approved. If approved, your refund will automatically be processed to your original payment method within 10 business days, minus the $10 return shipping fee. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us by submitting a form on our contact page.

Pre-Order Cancellations

We understand that plans change. You may cancel your pre-order up to 30 days before shipping begins for a full refund.

Once shipping preparation begins, cancellations will no longer be accepted as your order will already be in process.

After this period, orders are considered final and cannot be canceled because they will be prepared for shipment.

How to Cancel

If you need to cancel your pre-order, please contact us by submitting a form on our contact page with your order number. We’ll confirm your cancellation and process your refund promptly.

Contact Us

If you have any further questions or comments about this policy, you can contact us by submitting a form on our contact page.